A customer information kit containing all details of the excess payment applicable to your insurance claim, along with an invoice, is posted out to you as soon possible once we have been authorised by your insurance company to proceed with repairs or restoration works at your property.
Please note that Enhance Design and Build will not proceed with any repairs or restoration works until we have received this excess payment.
There are a number of ways in which you are able to pay your excess which are outlined below. Should you have any questions regarding payment of your excess and the options available to you please don't hesitate to contact us.
To pay by credit card over the phone, please phone 02 4721 5673 during business hours and state your job reference number (as indicated in your initial paperwork sent to you via post or email). A receipt of your transaction will be posted to you upon request.
To pay by mail, please post a copy of your invoice along with a cheque to:
Accounts Receivable Department
Enhance Designand Build
Unit 7, 6 Harford Street, Jamisontown NSW 2750
Disclaimer:By submitting your payment online you are acknowledging and authorising EnhanceDesignandBuild to proceed with the works as per your Scope of Works letter. In agreeing you must notify EnhanceDesignandBuild staff and contractors of any known risks/hazards at your property listed in the Scope of Works letter. For full terms and conditions please refer to your Scope of Works.
Refund Procedures: Should you decide not to proceed with works after you have paid your excess, a refund of your excess payment will be completed within 7 working days after written notification from yourself and your Insurer/Loss Adjuster
